VSM provides comprehensive application support services in CRM solutions, ERP and Flexcube Core Banking solution.

ERP: We specialize in application support services on Syspro. We have a team of functional and technical resources with capability in this ERP.

Flexcube: See Application Support under Flexcube.

Reporting and Analysis of the calls.

CRM: We have a dedicated team of skilled and trained professionals in supporting Pharma CRM solutions. We provide support to our own solutions in this space, as well as third party solutions.

In all our application support activities, we take special care in:
• Call handling
• Providing timely resolutions
• Meeting all agreed SLA s
• MIS reports to clients
• Creation of Application Support Manuals to improve support efficiency

We use a dedicated virtual help desk software to monitor the calls log.

See our white paper on "Pursuing excellence in Application Support" Click on "White papers" below.